How is your process with a new client? Do you have a similar routine for all new projects?
When I take on a new project, my process always starts with some background research about the industry. This provides me with initial insights into the company, which proves beneficial when I initially interact with the team to grasp their basic operations. Though it gives me a basic idea, two similar companies in the same industry can have unique aspects. As per my process, I do learn about the products and the company information, but my real learning comes when I physically visit their site and see their processes.
I believe, sometimes, not knowing too much about the industry can be very helpful. When I come in, see and hear things for the first time, I ask a lot of questions, even if they seem simple. Almost like a layman, asking “why” and “how”, and questioning their basic processes usually uncovers a lot of hidden problems and inefficiencies.
My goal is to make things run smoothly, and this often starts with asking questions and observing processes. So, in any new project and industry, my initial steps involve understanding by asking questions and walking through the processes.