Dontech, Inc
Gain Focus and Set Meaningful Priorities
Gain Focus and Set Meaningful Priorities
Historically, Dontech has maintained a backlog valued at 6-12 months of annual sales. For orders in which Dontech is “speced in,” feeding this pipeline takes as little as two months; for those requiring the development of a new sales lead and subsequent negotiations, production may not start for as many as four years.
Dontech manufactures custom products only, and the organization’s work is not designed to be a low-cost offering. Over time, management noticed a shift in the sales process—the company had started to buffer its engineering team from its customers’ design people, and the result was a declining ability to support and provide a unique value to the current business/production model.
What’s more, this pivoting business development approach was coupled with policy shifts and turmoil in Washington, which impacted defense and medical work already scheduled in the Dontech backlog.
It was time for management to plan for Dontech’s future. They realized that while some of these factors were beyond their control, there was also work in the pipeline over which they could exert some influence.
To help his leadership team focus on the issues and opportunities that mattered most, Paynton turned to the DVIRC and its Business Solutions Advisor, Harold Floyd.
Floyd recommended a structured approach toward management coaching and facilitation that would ultimately help close the gap between the organization’s current state and future state objectives.
Together, Paynton and Floyd agreed on an approach that would include weekly meetings to aid in the development of world-class operations and client relationship management practices, and to focus the company’s resources where it mattered most.
Moreover, Harold has improved our ability to focus. We’ve done some restructuring, and we’re less tolerant of performance shortcomings. I believe we do a better job of committing to the important issues and holding people accountable for their resolution of and follow through on those commitments.
With the help of Harold and the DVIRC, we refocused on how our business targets and supports new business opportunities. We now realize how important it is to align our internal resources to develop new opportunities. It was this self-discovery that led us to hire a new operations expert as a component of our growth strategy.
As a result of its relationship with DVIRC, Dontech has closed a number of operational and personnel gaps that previously impeded the business from growing and functioning well between team members.