{"id":31456,"date":"2023-01-17T20:46:34","date_gmt":"2023-01-17T20:46:34","guid":{"rendered":"https:\/\/www.dvirc.org\/insights\/employee-spotlight-teri-grumbrecht-customer-success-support\/"},"modified":"2023-03-08T14:03:41","modified_gmt":"2023-03-08T14:03:41","slug":"employee-spotlight-teri-grumbrecht-customer-success-support","status":"publish","type":"post","link":"https:\/\/www.dvirc.org\/insights\/employee-spotlight-teri-grumbrecht-customer-success-support\/","title":{"rendered":"Employee Spotlight: Teri Grumbrecht, Customer Success &#038; Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]As a part of DVIRC&#8217;s ongoing commitment to best-in-class client support, we wanted to highlight our Customer Success and Support Specialist, Teri Grumbrecht. Teri has many years of expertise in supporting clients and building long-lasting relationships with a keen eye toward providing exceptional customer service. In her role, Teri supports DVIRC&#8217;s client-facing employees with coordination, communication, and organization of projects to create further alignment with our clients and their expectations, as well as ensure the success of the projects.<\/p>\n<p>Additionally, Teri manages our MEP Supplier Scouting Program, which is a conduit for our clients to search for key suppliers and vendors across the country as well as access new business opportunities that are funneled through DVIRC\u2019s 49 sister centers across the US*.<\/p>\n<p>Teri works with DVIRC&#8217;s Business Development &amp; Consulting staff and our Clients to aid in:<\/p>\n<ul type=\"disc\">\n<li>Project Management &amp; Scheduling<\/li>\n<li>Coordinating Project Kick-off, Check-In or Close Meetings &amp; NIST Impact Surveys<\/li>\n<li>Working with Consultants, Trainers &amp; Clients to Identify &amp; Record Project ROI \/ Impact<\/li>\n<li>Coordinating DVIRC Executive Group regular communications, schedules &amp; facility usage<\/li>\n<li>Coordinating DVIRC Manufacturers Executive Conference<\/li>\n<li>Project communication \u2013 relaying key information related to project success<\/li>\n<li>Project invoicing Coordination, Investigation &amp; Troubleshooting<\/li>\n<li>Representing DVIRC as a member of <a href=\"https:\/\/www.womeninmanufacturing.org\/eastern-pennsylvania\" target=\"_blank\" rel=\"noopener\">Women in Manufacturing<\/a><\/li>\n<\/ul>\n<p>We\u2019re excited to be able to invest valuable, reliable, and strong resources like Teri into making our client&#8217;s experience the best it can be.<\/p>\n<p>If you have any questions about DVIRC&#8217;s services, are interested in getting a project started with DVIRC, or if you&#8217;re looking for support on an existing project, don&#8217;t hesitate to reach out to Teri.<\/p>\n<p>Lastly, if you want to be kept up to date on supplier scouting opportunities for your business, let Teri know.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Teri Grumbrecht<\/strong><\/p>\n<p><strong>Customer Success and Support<\/strong><\/p>\n<p>Email: <a href=\"mailto:tgrumbrecht@dvirc.org\">tgrumbrecht@dvirc.org<\/a><\/p>\n<p>Cell:\u00a0\u00a0\u00a0 215-287-8378<\/p>\n<p>&nbsp;<\/p>\n<p>*The MEP Supplier Scouting Program is a complimentary offer for manufacturers seeking difficult to find, or in need of redundant suppliers throughout the U.S.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column][vc_column_text]As a part of DVIRC&#8217;s ongoing commitment to best-in-class client support, we wanted to highlight our Customer Success and Support Specialist, Teri Grumbrecht. Teri has many years of expertise in supporting clients and building long-lasting relationships with a keen eye toward providing exceptional customer service. In her role, Teri supports DVIRC&#8217;s client-facing employees with coordination, [&hellip;]","protected":false},"author":10,"featured_media":31457,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Employee Spotlight: Teri Grumbrecht, Customer Success &amp; Support &#8211; DVIRC<\/title>\n<meta name=\"description\" content=\"As a part of DVIRC&#039;s ongoing commitment to best-in-class client support, we wanted to highlight our Customer Success and Support Specialist, Teri\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dvirc.org\/insights\/employee-spotlight-teri-grumbrecht-customer-success-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employee Spotlight: Teri Grumbrecht, Customer Success &amp; 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