{"id":31326,"date":"2022-04-27T13:19:23","date_gmt":"2022-04-27T13:19:23","guid":{"rendered":"https:\/\/www.dvirc.org\/insights\/dvirc-new-employee-spotlight-nico-de-sousa-serro-lean-ci-content-expert\/"},"modified":"2023-03-08T14:01:02","modified_gmt":"2023-03-08T14:01:02","slug":"dvirc-new-employee-spotlight-nico-de-sousa-serro-lean-ci-content-expert","status":"publish","type":"post","link":"https:\/\/www.dvirc.org\/insights\/dvirc-new-employee-spotlight-nico-de-sousa-serro-lean-ci-content-expert\/","title":{"rendered":"DVIRC New Employee Spotlight: Nico de Sousa Serro, Lean \/ CI Content Expert"},"content":{"rendered":"

Tell us a little about your background and interest in Lean and Continuous Improvement.<\/h3>\n

I am originally from Philadelphia and have lived in this city my whole life. I received my bachelor\u2019s degree in business from Drexel University, majoring in dual concentrations in Operations\/Supply Chain Management and Economics.<\/p>\n

Professionally, I have over 10 years of manufacturing experience working in the Delaware Valley region, having worked in the medical device, data and information, and food and beverage industries. I have worked in all facets of manufacturing from product development, quality control, production, warehousing, maintenance, and most recently as a Continuous Improvement manager.<\/p>\n

My Lean and Continuous Improvement (CI) journey began early on in my career when I received training on Lean and Six Sigma methodologies. These trainings immediately drew my interest and motivated me to put these learnings to use. Throughout the years since my initial training, I had the privilege to work on countless Lean and CI projects that achieved meaningful results and impacted organizational objectives, primarily at Pepsi Beverages Company and Chelten House Products. Some of these projects included building processes, process mapping, downtime reduction, changeover efficiency, waste identification and reduction, 5S implementation, and optimizing raw material usage to name a few. It has been a wonderful experience applying Lean and CI philosophies in the organizations I have been in.<\/p>\n

However, my biggest fulfillment from these projects was witnessing the growth and success of those around me and having a part in building and developing teams. To see people who I\u2019ve coached and mentored complete projects, be promoted, or positively impact an organization has been much more rewarding to me. Additionally, I especially found it gratifying to have been able to spread the knowledge of Lean and CI to Hispanic populations. Having had the opportunity to be able to share this knowledge in a bi-lingual facility allowed me to realize the importance of inclusion as a contributor to success. Often times, Hispanic populations are not utilized to their full potential because of language barriers and lack of availability of training resources. Being that I myself am a first generation American, I value the importance of training and inclusion and therefore make it a personal mission to help bridge these gaps.<\/p>\n

What excites you about CI?<\/strong><\/h3>\n

CI is a mentality and culture of perpetually finding new and better ways to do things. It facilitates an environment for people to constantly challenge norms, question common practices, conduct experiments, build new processes, and ultimately learn. There is no cookie cutter CI program to follow so every organization will have its own opportunity to implement CI as they see fit and mold a program that makes sense to them. As a result, I am always excited to learn about companies\u2019 experiences, both successes and failures. I like to learn about what worked well, what didn\u2019t work so well, different tools out there, and how different companies implement CI in their locations. Learning from different organizations in turn provides unique perspectives and at times solutions to common problems.<\/p>\n

Why is CI so important and valuable to manufacturers?<\/strong><\/h3>\n

CI is extremely necessary to manufacturers for many reasons. CI first and foremost provides a structure to constantly improve on internal processes. Improving internal processes then usually results in benefits across the organization i.e., improved quality, reduced cost, reduced lead times etc.\u2026 As these benefits are achieved, companies start seeing increased profits, higher customer satisfaction, and new competitive advantages in the market.<\/p>\n

CI is also very important to manufacturers because quite simply, it is a company culture that involves everyone working together to drive incremental change. CI is not to be completed by one person or department trying to resolve all the companies\u2019 problems. CI instead calls for everyone in the organization to work together and collaborate. In doing so, new ideas are presented to address problems, communication flows better, and decisions are not made in silos. When everyone within the organization is working together and \u201crowing the same direction\u201d, the organization becomes more effective at improving things. Additionally, we are programmed to be drawn to larger projects that have massive impacts, but CI focuses on driving long term change via small wins. The completion of smaller incremental projects culminates into large impacts in the end, as well as establishes a routine or cadence for people to get better at implementing Lean and CI through practice.<\/p>\n

Why was DVIRC a career choice for you personally?<\/strong><\/h3>\n

When looking back at the positions I\u2019ve held in my career and thinking of what I value the most, the aspects I cherish above all are the ability to make an impact, learn from my work, and to help others grow along the way. Fortunately, I had the opportunity to join the DVIRC where I can do just that. Additionally, I can enjoy these characteristics not just within four walls of a single company, but across many organizations and industries across the region. Given that I am from Philadelphia, I take pride in knowing that I am working to serve the community I live in and its surrounding areas.<\/p>\n

What advice would you offer manufacturing leaders regarding CI?<\/strong><\/h3>\n

CI must be incorporated in every organization, regardless of company size. Unfortunately, many organizations believe that implementing CI requires a lot of time and investment. In turn, these same organizations never progress and tend to find themselves in a state of constantly \u201cputting out fires\u201d. That is why it is of utmost importance that leaders support CI and drive its implementation through the organization. CI cannot be implemented bottom up. If the leadership engagement and support structure is not in place, then CI will not flourish. It is the leadership team that must facilitate these practices, enable training, and empower their workforce to drive positive changes.<\/p>\n

Nuevo empleado destacado de DVIRC: Nico de Sousa Serro, Experto en Lean \/ CI<\/h2>\n

Cu\u00e9ntenos un poco sobre su experiencia e inter\u00e9s en Lean y el Mejoramiento Continuo (CI).<\/strong><\/h3>\n

Soy originalmente de Filadelfia y he vivido en esta ciudad toda mi vida. Recib\u00ed mi licenciatura en negocios de Drexel University, con especializaci\u00f3nes en Operaciones\/Gesti\u00f3n de Supply Chain y Econom\u00eda.<\/p>\n

Profesionalmente, tengo m\u00e1s de 10 a\u00f1os de experiencia en fabricaci\u00f3n en la regi\u00f3n del Valle de Delaware, trabajado en las industrias de dispositivos m\u00e9dicos, datos e informaci\u00f3n, y alimentos y bebidas. He trabajado en todas las facetas de la fabricaci\u00f3n, desde el desarrollo de productos, el control de calidad, la producci\u00f3n, el almacenamiento, el mantenimiento y, m\u00e1s recientemente, como gerente de Mejoramiento Continuo.<\/p>\n

Mi trayectoria en Lean y \u00a0el Mejoramiento Continuo (CI) comenz\u00f3 al principio de mi carrera cuando recib\u00ed entrenamiento en metodolog\u00edas Lean y Six Sigma. Estas capacitaciones inmediatamente capturaron mi inter\u00e9s y me motivaron a poner en pr\u00e1ctica estos aprendizajes. A lo largo de los a\u00f1os desde mi entrenamiento inicial, tuve el privilegio de trabajar en innumerables proyectos Lean y CI que lograron resultados significativos e impactaron los objetivos organizacionales, principalmente en Pepsi Beverages Company y Chelten House Products. Muchos de estos proyectos incluyeron construer procesos, documentar procesos, reducci\u00f3n del tiempo de inactividad de m\u00e1quinas, eficiencia de cambios de m\u00e1quinas, identificaci\u00f3n y reducci\u00f3n de desechos, implementaci\u00f3n de 5S y optimizaci\u00f3n del uso de materias primas, por nombrar algunos. Ha sido una experiencia maravillosa aplicar las filosof\u00edas Lean y CI en las organizaciones en las que he estado.<\/p>\n

Sin embargo, mi mayor satisfacci\u00f3n de estos proyectos fue presenciar el crecimiento y el \u00e9xito de quienes me rodeaban y participar en la creaci\u00f3n y el desarrollo de equipos. Ver a las personas a las que he asesorado y aconsejado completar proyectos, ser promovidos o impactar positivamente la organizaci\u00f3n ha sido mucho m\u00e1s gratificante para m\u00ed. Adem\u00e1s, me result\u00f3 especialmente gratificante haber podido difundir el conocimiento de Lean y CI a las poblaciones hispanas. Haber tenido la oportunidad de poder compartir este conocimiento en una fabrica biling\u00fce me permiti\u00f3 darme cuenta de la importancia de la inclusi\u00f3n como factor que contribuye al \u00e9xito. Muchas veces, las poblaciones hispanas no se utilizan en todo su potencial debido a las barreras del idioma y la falta de disponibilidad de recursos de entrenamiento. Siendo yo mismo un estadounidense de primera generaci\u00f3n, valoro la importancia de la capacitaci\u00f3n y la inclusi\u00f3n y, por lo tanto, es mi misi\u00f3n personal a ayudar a cerrar estas diferencias.<\/p>\n

\u00bfQu\u00e9 le excita de CI?<\/strong><\/h3>\n

CI es una mentalidad y cultura de encontrar constantemente nuevas y mejores formas de hacer las cosas. Facilita un ambiente en que las personas desaf\u00eden constantemente las normas, cuestionan las pr\u00e1cticas comunes, conducen experimentos, construyan nuevos procesos y, sobre todo, aprenden. No hay un programa de CI est\u00e1ndar que seguir, cada organizaci\u00f3n tendr\u00e1 su propia oportunidad de implementar CI como mejor le parezca y moldear un programa que tenga sentido para ellos. Siempre me excita conocer las experiencias de las empresas, tanto los \u00e9xitos como los fracasos. Me gusta aprender sobre lo que funcion\u00f3 bien, lo que no funcion\u00f3 tan bien, las diferentes herramientas disponibles y c\u00f3mo las diferentes empresas implementan CI en sus ubicaciones. Aprender de diferentes organizaciones a su vez ofrece perspectivas \u00fanicas y, en ocasiones, soluciones a problemas comunes.<\/p>\n

\u00bfPor qu\u00e9 CI es tan importante y valioso para los fabricantes?<\/strong><\/h3>\n

CI es extremadamente necesaria para los fabricantes por muchas razones. CI, ante todo, crea una estructura para mejorar constantemente los procesos internos. La mejora de los procesos internos generalmente genera beneficios en toda la organizaci\u00f3n, por ejemplo calidad mejorada, costos reducidos, tiempo de entrega reducido, etc. A medida que se logran estos beneficios, las empresas comienzan a ver mayores ganancias, mayor satisfacci\u00f3n del cliente y nuevas ventajas competitivas en el mercado.<\/p>\n

CI tambi\u00e9n es muy importante para los fabricantes porque, sencillamente, es una cultura empresarial que implica que todos trabajen juntos para impulsar cambios incrementales. CI no debe ser completado por una sola persona o departamento tratando de resolver todos los problemas de la empresa. En cambio, CI llama a todos en la organizaci\u00f3n a trabajar juntos y colaborar. Al trabajar juntos, se presentan nuevas ideas para resolver los problemas, la comunicaci\u00f3n fluye mejor y las decisiones no se toman sin consultar a todos. Cuando todos dentro de la organizaci\u00f3n est\u00e1n trabajando juntos y \u201cremando en la misma direcci\u00f3n\u201d, la organizaci\u00f3n se vuelve m\u00e1s efectiva para mejorar las cosas. Adem\u00e1s, estamos programados para sentirnos atra\u00eddos a los proyectos m\u00e1s grandes que tienen impactos masivos, pero CI se enfoca en impulsar cambios a largo plazo a trav\u00e9s de peque\u00f1as victorias. La finalizaci\u00f3n de proyectos incrementales m\u00e1s peque\u00f1os culmina en grandes impactos al final, as\u00ed como tambi\u00e9n establece una rutina o cadencia para que las personas mejoren en la implementaci\u00f3n de Lean y CI a trav\u00e9s de la pr\u00e1ctica.<\/p>\n

\u00bfPor qu\u00e9 DVIRC fue una elecci\u00f3n de carrera para usted personalmente?<\/strong><\/h3>\n

Cuando miro hacia atr\u00e1s en los puestos que he ocupado en mi carrera y pienso en lo que m\u00e1s valoro, los aspectos que aprecio mas que todo son la capacidad de hacer diferencia, aprender de mi trabajo y ayudar a otros a crecer. Afortunadamente, tuve la oportunidad de unirme a DVIRC, donde puedo hacer precisamente eso. Adem\u00e1s, puedo disfrutar de estas caracter\u00edsticas no solo dentro de las cuatro paredes de una sola empresa, sino en muchas organizaciones e industrias en toda la regi\u00f3n. Dado que soy de Filadelfia, me da mucha felizidad saber que estoy trabajando para servir a la comunidad en la que vivo y sus alrededores.<\/p>\n

\u00bfQu\u00e9 consejo ofrecer\u00eda a los l\u00edderes de fabricaci\u00f3n con respecto a CI?<\/strong><\/h3>\n

CI debe incorporarse en todas las organizaciones, independientemente del tama\u00f1o de la empresa. Desafortunadamente, muchas organizaciones creen que implementar CI requiere mucho tiempo e inversi\u00f3n. Entonces estas mismas organizaciones nunca progresan y se encuentran en un estado de constantemente \u201capagar incendios\u201d. Por eso es de suma importancia que los l\u00edderes apoyen a CI e lo implementan a trav\u00e9s de la organizaci\u00f3n. CI no se puede implementar de abajo hacia arriba. Si la estructura de compromiso y apoyo del liderazgo no est\u00e1, entonces CI no prosperar\u00e1. El equipo de liderazgo es el que debe facilitar estas pr\u00e1cticas, permitir el aprendizaje y capacitar a su fuerza laboral para impulsar cambios positivos.<\/p>\n","protected":false},"excerpt":{"rendered":"Tell us a little about your background and interest in Lean and Continuous Improvement. I am originally from Philadelphia and have lived in this city my whole life. I received my bachelor\u2019s degree in business from Drexel University, majoring in dual concentrations in Operations\/Supply Chain Management and Economics. Professionally, I have over 10 years of […]","protected":false},"author":8,"featured_media":31327,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"acf":[],"yoast_head":"\nDVIRC New Employee Spotlight: Nico de Sousa Serro, Lean \/ CI Content Expert – DVIRC<\/title>\n<meta name=\"description\" content=\"Tell us a little about your background and interest in Lean and Continuous Improvement. 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