Management Development Certification

Every supervisor has untapped potential. Realizing and optimizing that potential is the challenge. The DVIRC Certification for Supervisors, First Level Managers, Team Leaders, and Group Leaders provides many of the tools needed to handle increasingly complex performance issues present in today’s organizations. With an emphasis on the leader’s role in creating accountability and sustaining standard work, this process reinforces leadership skills needed for an environment where continuous improvement is ongoing. Our hands-on learning process is designed to deliver quick results and is enhanced by open discussion of real-world problems and complex personnel issues common to many manufacturers. Responsiveness to customers is a key competitive advantage for companies in today’s market. The Leadership Team is an essential link between customer’s needs and the end product. To create a high-performance environment, the ability to use collaborative skills is essential. The Management Development Certification provides skill enhancing practice in a collaborative, problem solving approach.


  • Motivate workforce to higher levels of performance
  • Reduce costly turnover by building supportive workplace relationships
  • Alleviate disputes with conflict resolution tactics that foster willing cooperation
  • Solve problems more effectively and minimize costly mistakes
  • Create win/win solutions
  • Sustain standard work and gains from continuous improvement
  • Perfect timing for a variety of shift schedules!
  • Build a winning team
  • Give employees helpful feedback
  • Utilize effective techniques to coach for effective performance

Session Dates & Topics:

Role of a Leader
What it means to be a leader and a manager; balancing everyone’s expectations; Blake-Mouton Management Grid & leadership styles

Fundamentals of High Performance Teams
Benefits of high performance teams; stages of team development; team player styles

Employee Engagement & Coaching
Understanding and creating the conditions for highly engaged employees; coaching and feedback; Pygmalion effect

Goal Setting
Collaborative goal setting; identifying priorities; using time efficiently

Solving Performance Problems & Conflict
Problem solving; including attitude and human performance problems; five conflict handling modes; causes and responses to conflict; dealing with difficult people

Running Effective Meetings
Keys to good meetings, creating conditions for participation

Managing Change
The change curve; your role as a leader of change

EEO and Staffing
Management’s responsibilities for creating a diverse and inclusive work place; recognizing and dealing with differences, including different learning or thinking styles; important legal considerations for the hiring process

Individual Learning
Participants practice by presenting a topic from the series

To learn more contact us at 215-464-8550 or send email to