Thomas Medical

October 31, 2011

Lessons Learned

Thoughts from Peter Rapp on the Thomas Medical Lean transformation

“Creating a Lean culture throughout the organization is essential to success. Management support and leadership is critical.”

“Quality and patient safety are the most important things to us. There can be no compromises. Lean helps us achieve ongoing excellence.”

“Lean lowers the water table so you can see the rocks. Then, we can go to work on the rocks.”